Customer Service Specialist
About The Position
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. Roles and Responsibilities: Communicate verbally and through written correspondence accurate medical/test information by ownership of solving customer issues Maintain customer focus in stressful situations, communicating in a professional manner with credibility and rapport Consistently uses a systematic approach in solving all problems Direct information to various departments of the laboratory for follow-up on phone inquiries Able to clearly and factually summarize conversations understanding issues to prompt resolution of issues
Requirements
- High school diploma or equivalent
- 2 years customer service and knowledge of medical terminology, lab experience preferred
- Repetitive use of hands (e.g. computer keyboard usage), sitting for long periods of time up to 6 hours per day.
Nice To Haves
- lab experience preferred
Responsibilities
- Communicate verbally and through written correspondence accurate medical/test information by ownership of solving customer issues
- Maintain customer focus in stressful situations, communicating in a professional manner with credibility and rapport
- Consistently uses a systematic approach in solving all problems
- Direct information to various departments of the laboratory for follow-up on phone inquiries
- Able to clearly and factually summarize conversations understanding issues to prompt resolution of issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
