Customer Service Specialist

REXEL • Anaheim, CA

1h • Onsite

About The Position

The Customer Service Specialist is responsible for managing project business by placing orders, tracking shipments, and billing the customer correctly. The Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project. This role involves managing all aspects of low profile/complex projects, communicating with customers, expediting OS&Ds (over, short & damaged), and resolving customer issues promptly. The specialist will also read through all Purchase Orders to understand requirements and ensure terms and conditions are correct, work with sales and vendors to obtain additional margin when possible, and coordinate with vendors, customers, and sales teams on pricing, order placement, claims, returned goods, and account management to meet customer expectations. Further responsibilities include expediting backorders to maximize fill rates and customer satisfaction, managing delivery schedules, product quality, information updates, and back charges. The role receives day-to-day requests from projects and large packages from the Quotation team, provides timely price quotations, requotes, and/or proposals with leadership assistance, and works with leadership to determine vendors and purchase requirements for pricing advantages and product substitution opportunities to improve project profitability. Coordination with the project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance is also part of the role, along with performing other assigned duties.

Requirements

• 1+ years of quotation, project management, or customer service experience
• High School or GED - Required
• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel, and Power Point
• Must possess an entrepreneurial spirit, be self-motivated and enthusiastic about the business
• Must possess the capacity to function effectively and multi-task in a demanding and time sensitive environment
• Must be detail oriented and possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Ability to drive results

Nice To Haves

• Experience in electrical distribution industry preferred

Responsibilities

• Manage all aspects of low profile/complex projects
• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
• Work with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
• Expedite backorders to maximize fill rates and customer satisfaction
• Manage the delivery schedule, product quality, information updates and back charge
• Receive day to day requests from the project as well as large packages from the Quotation team
• With assistance from leadership, provide timely price quotations, requotes, and/or proposals
• Work with leadership to determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED