Customer Service Specialist

Sherwin-Williams • New Britain, CT

3h • Onsite

About The Position

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

Requirements

• Ability to determine customer needs
• Knowledge of Sherwin-Williams products
• Ability to recommend solutions
• Problem-solving skills for customer concerns
• Customer service skills to ensure maximum client satisfaction
• Ability to stay informed about product features
• Attention to quality and visual standards for products and store
• Sales aptitude to meet store sales goals
• Ability to handle financial transactions (cash, payment methods)
• Proficiency with electronic equipment
• Ability to handle sensitive personal information and store merchandise responsibly
• Successful completion of a criminal history review

Responsibilities

• Work closely with wholesale and retail customers to determine their needs
• Answer customer questions about Sherwin-Williams products
• Recommend the right solutions to customers
• Promptly resolve any customer concerns
• Ensure maximum client satisfaction
• Stay up-to-date with product features
• Maintain the high quality and visual standards of the products and store
• Achieve excellent customer service
• Consistently meet the store’s sales goals
• Engage in contact with customers, which may include minors
• Handle cash and other payment methods
• Operate electronic equipment
• Manage personal information
• Handle store merchandise and other items of value

Benefits

• Rewards
• Benefits
• Flexibility to enhance health and well-being
• Opportunities to learn
• Opportunities to develop new skills
• Opportunities to grow your contribution
• Inclusive team
• Commitment to our own and broader communities
• Wide range of world-class benefits
• Retirement benefits
• Health care benefits
• Total well-being benefits
• Daily commute benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees