Customer Service Specialist

Aston Carter•Canton, OH

8d•$25 - $25•Onsite

About The Position

The Customer Service Specialist serves as the primary point of contact for existing customers through inbound phone calls. In this role, you answer incoming calls, actively listen to understand customer needs or issues, provide first-level support when possible, and accurately route calls to the appropriate internal teams. This position focuses exclusively on supporting current customers and does not involve outbound sales or new customer acquisition.

Requirements

Proven experience supporting existing customers in a service or support environment.
Strong customer service and customer support skills, with a focus on active listening and clear communication.
Experience handling inbound calls and working on the phone with customers.
Ability to manage order-related inquiries and basic order management tasks.
Professional demeanor and the ability to remain calm and courteous under pressure.
Familiarity with multi-line phone systems or call-routing software.
Experience collaborating with internal teams across multiple departments.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience in a customer-facing role such as customer service, customer support, or service coordination.
Comfort working in a structured environment with defined processes and performance expectations.
Strong organizational skills and attention to detail when documenting customer interactions and routing calls.
Ability to learn new systems and tools related to call handling and customer support.

Responsibilities

Answer inbound customer calls promptly and professionally using a multi-line phone system or call-routing software.
Listen carefully to understand customer questions, concerns, and service needs.
Provide first-level support by addressing routine inquiries and resolving straightforward issues during the initial call.
Accurately route calls and escalate complex issues to the appropriate internal department or point of contact.
Document key details from customer interactions to ensure smooth follow-up and continuity of service.
Collaborate with internal teams across multiple departments to help resolve customer issues efficiently.
Maintain a high level of professionalism and customer focus in every interaction.
Use Microsoft Office and other internal systems to access information, update records, and support customer requests.
Follow established procedures and service standards to ensure a consistent and positive customer experience.