Customer Service Specialist - Bilingual Preferred (English / Spanish)

Child Care Resource Center • Los Angeles, CA

1d • Onsite

About The Position

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Requirements

• Minimum high school diploma or equivalent and one year of customer service experience.
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Data entry skills.
• Ability to handle high call volume.
• Must have the ability to work non-traditional work schedules, which may include evenings.

Nice To Haves

• MS Word and Excel experience preferred.

Responsibilities

• Provide customer service and support to parents, providers, and other interested parties
• Serve as the first point of contact for parents, providers, and other interested parties in person and over the phone.
• Operate the Agency’s main telephone switchboard using ACD software, answering calls professionally, routing them appropriately, and recording wrap-up codes.
• Greet visitors, verify family enrollment in the CC4 system, and notify the appropriate department(s) of their arrival.
• Provide clear, courteous, and attentive communication, maintaining a professional tone in all interactions.
• Receive, organize, and process mail and documents submitted by parents and providers.
• Accurately log documents in the CSC Database, date-stamp them, and forward to the correct department(s).
• Maintain accurate records and assist departments in locating visitors or document information when needed.
• Perform general clerical duties including scanning, photocopying, filing, faxing, typing, and mail processing.
• Support Agency operations by collaborating with other departments to share information and ensure smooth workflows.

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees