Customer Service Specialist

Precinmac • Albany, OR

11d

About The Position

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Requirements

• Strong communication skills, including active listening
• Service-oriented approach with the ability to resolve customer grievances
• Proficiency in computer skills, with the ability to quickly learn new software
• High school diploma or equivalent required
• Previous customer service experience required

Responsibilities

• Engage with customers via phone, email, online chat, or in person to provide support and product information
• Process and enter customer orders for new or additional products and services
• Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
• Ensure timely resolution of customer problems and inquiries
• Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
• Perform additional related duties as assigned

Benefits

• Complete Health Benefits Package
• 401k with Employer Match
• Paid Time Off
• Tuition Reimbursement Program
• Annual Employee Activities
• Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED