Customer Service Specialist
About The Position
Corpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department. How We Work As a Customer Service Specialist, Corpay will set you up for success by providing: In office set up Wichita, KS Company-issued equipment Formal, hands-on training
Requirements
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years of customer service or administrative experience
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting
- Demonstrated problem-solving ability and sound judgment
- Ability to work collaboratively and independently
Nice To Haves
- Experience with customer databases or case management systems is a plus
Responsibilities
- Communicating with clients to assess and meet service needs
- Coordinating hotel accommodation based on client requirements
- Explaining procedures, costs, and timelines clearly and compassionately
- Utilizing internal tools and external platforms to search and confirm reservations
- Negotiating rates and coordinating directly with clients or hotels
- Handling escalated service issues with professionalism and care
- Maintaining accurate and timely documentation in internal systems
- Managing tasks and follow-ups
- Supporting the department by answering incoming calls and emails
- Performing additional duties as assigned
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
