Customer Service Specialist

Suburban Automotive Services • Sterling Heights, MI

21d • $18 • Onsite

About The Position

As a Customer Service Specialist on the Global Logistics Event Team, you will oversee event vehicle management from start to finish—including ordering, tracking, and ensuring timely transportation. You will work closely with clients, vendors, and internal teams to maintain seamless operations while upholding compliance with company and client policies. Salary Overview:The pay rate for this role starts at $18 per hour based on experience. Hours: The hours for this role are Monday through Friday 7:30am to 4pm.

Requirements

• High school diploma or GED required.
• Valid driver’s license with a safe driving record (required).
• 1–3 years of experience in customer service, event coordination, or a related field.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
• Strong written and verbal communication skills.
• An analytical thinker with the ability to troubleshoot logistical challenges.
• Detail-oriented with the ability to adapt to changing priorities.
• Ability to work with minimal supervision while meeting deadlines.
• Demonstrated punctuality, attendance, and dependability.

Nice To Haves

• Previous automotive experience preferred but not required.

Responsibilities

• Vehicle Management: Order and track event vehicles, maintaining accurate status updates in tracking logs.
• Logistics & Coordination: Ensure vehicles are transported to and from event sites on schedule.
• Billing & Compliance: Process tolls, violations, and tax-related vehicle expenses.
• Documentation: Maintain accurate paper and digital records for each event in compliance with GM policies.
• Vendor & Dealership Liaison: Work with GM dealerships and vendors for vehicle preparation, repairs, and plating.
• Buyback Processing: Complete vehicle buybacks efficiently while adhering to GM policy.
• Reimbursements: Handle non-dealer and dealer reimbursements as required.
• Cross-Team Coordination: Collaborate with internal departments to meet deadlines and maintain smooth event operations.
• Adhere to Company Values: Align business practices with Suburban Automotive Service’s DRIVEN values and mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED