Customer Service Specialist

Glovis EV Logistics America • Ellabell, GA

23d • $59,000 - $62,000

About The Position

Serves as a liaison between customers, management, and operations. The role helps safeguard Glovis' reputation by providing timely, high-quality support to customers and the local Glovis teams, whether that involves answering their questions directly or connecting them with other teams that can help. This role is responsible for providing oversight for a variety of key processes, including but not limited to: vehicle hold,the repair process, aged vehicle tracking, shipping reports, carrier problem resolution and company/show car processes.

Requirements

• Associate's Degree in administrative, logistics, customer service or related field required or any equivalent combination of education and experience;
• At least one year of experience in a customer service related role is required
• Knowledge of customer service and support regulations and compliance standards
• Excellent written and oral communications skills
• Ability to work with all levels of management
• Strong organizational, probelm-solving, and analytical skills
• Ability to effectively resent information and respond to questions
• Proficiency with Microsoft Office suite of products including outlook, Word, Excel and Powerpoint

Responsibilities

• Prepares daily reports for dealership/regions, internal customer service reports, including Activity and Flee Holds, and other reports, performing steps necessary to collect data, organize, and report in standardized reporting format
• Monitors and provides direction assigned key processes, including company cards, show cars, commercial fleet, de-commits and re-allocations, returned vehicles, repaired vehicles, and vehicle holds.
• Utilizes plans for delivery-storage and distribution-that result in minimal wait time for vehicle processing, consolidating movements whenever possible
• Performs data mining to retrieve essential data, comparing allocation data in various systems and reports and assists in resolving any discrepancies
• Communicates all part issues immediately to develop contingency plans
• Effectively communicates with internal and external customers, especially regarding the IT/Customer Service processes, meeting or exceeding expectation
• Ensures timelines and quality of work performed
• Yard Patrol and control of unauthorized personnel
• Assists in developing and training team members
• Performs other duties as assigned

Benefits

• The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree