Customer Service Specialist

GRIFOLS, S.A. • Boca Raton, FL

6d • Hybrid

About The Position

This position is responsible for receiving and entering customer orders and meeting the customers’ requirements for each specific order.

Requirements

• Must have excellent computer skills, including SAP, Word, Excel and PowerPoint
• Must have excellent interpersonal and communication skills.
• Explicit attention to detail is required.
• Must have excellent analytical skills, organizational skills and follow-up.
• Must have excellent problem-solving skills and ability to analyze situations in a timely manner.
• Must have ability to organize and prioritize work assignments.
• Must have ability to handle multiple priorities in a fast-paced environment.
• Must have ability to participate in multi-functional teams.
• Must have ability to establish and maintain effective working relationships and provide excellent customer service.
• Must have ability to communicate courteously with customers by phone, email, letter and face-to-face.
• Proficiency with computers.
• High school diploma or equivalent, required.
• One year of college, technical school, or Associate’s degree preferred.
• 1-2 years related experience is required. Experience in an FDA-regulated industry is preferred.
• Daily attendance is required.
• Typical work environment with moderate noise level.
• Ability to sit, stand, walk, stoop or crouch, hand/wrist use, talk, see, and hear for extended periods of time
• Ability to read and understand documents, such Standard Operating Procedures, Customer Specifications and correspondence.
• Ability to write correspondence and reports.
• Ability to effectively present information and respond to questions from sales, Quality Assurance, internal employees, external customers, and Corporate personnel.
• Ability to add, subtract, multiply and divide. Ability to perform mathematical operations using units of US dollars, weight measurement and volume
• Ability to read a calendar, an analog clock, and use a calculator.
• Ability to apply common sense understanding to apply instructions given in written, oral, or diagram form.
• Ability to deal with problems involving a few variables in routine situations.
• Ability to use a spreadsheet
• Light travel is required.

Nice To Haves

• One year of college, technical school, or Associate’s degree preferred.
• Experience in an FDA-regulated industry is preferred.

Responsibilities

• Performs day-to-day customer communication and order entry into the SAP system from email orders in a timely manner with speed, accuracy and professionalism.
• Answer customer inquiries regarding current and future orders.
• Provides shipment documentation to customers
• Interacts with internal Supply and Demand team regarding order status and ship dates
• Inform customers of any shortages with their orders or rescheduling orders.
• Responsible for product knowledge, content of customer specifications, and adhering to company policies.
• Understands processes of Whole Blood and Diagnostics plasma products, quality requirements, and adheres to Standard Operating Procedures.
• Initiates the customer complaint process and provides the details to Quality Assurance for further investigation. Provides follow up with customers with investigation findings and outcomes.

Benefits

• Medical
• Dental
• Vision
• PTO
• up to 5% 401(K) match
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees