461CSS - Customer Service Specialist
About The Position
The Customer Service Specialist is responsible for delivering outstanding support and service to our customers. In this role, you will act as the primary point of contact—responding to inquiries, resolving issues, and ensuring a positive and seamless customer experience. You will build strong product knowledge, troubleshoot concerns, manage orders, and actively contribute to customer satisfaction and retention. This position also includes opportunities to support sales-related initiatives, such as ensuring customers are purchasing the full product offering, identifying new business opportunities, and maintaining ongoing relationships with existing accounts.
Requirements
- High school diploma or GED required
- 1–2 years of customer service experience (call center, retail, administrative support, or similar roles)
- Basic computer proficiency, including ability to work in CRM systems and Microsoft Office
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Customer service mindset – strong desire to help customers and provide outstanding support
- Active listening skills – ability to understand customer needs and respond appropriately
- Problem-solving abilities – capable of assessing issues and offering effective solutions
- Professional communication – clear, courteous, and confident communication with customers
- Attention to detail – accuracy in documenting interactions and processing orders
- Adaptability – comfortable learning new systems, products, and procedures
- Team collaboration – able to work effectively with internal teams (sales, operations, etc.)
- Time management – ability to prioritize and meet deadlines
- Sales awareness – comfortable identifying upsell opportunities and supporting business growth
Responsibilities
- Serve as the main point of contact for customer inquiries via phone, email, or other communication channels
- Actively listen to customers, assess needs, and provide accurate and timely solutions
- Troubleshoot and resolve customer complaints or technical issues
- Maintain a professional, positive, and customer-focused attitude in all interactions
- Accurately document customer interactions and resolutions in the system
- Develop a strong understanding of company products, services, policies, and processes
- Assist customers with order processing, product guidance, and service support
- Identify opportunities to improve internal processes and enhance the customer experience
- Ensure customers are purchasing the appropriate product mix based on their needs
- Identify and pursue new business opportunities within existing and potential customer accounts
- Support upselling and cross-selling efforts to drive additional revenue
- Maintain strong, long-term relationships through exceptional service
- Help strengthen customer loyalty and retention
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
