Customer Service Specialist - Springfield, OH

Konecranes•Springfield, OH

2d•$45,000 - $55,000•Hybrid

About The Position

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. JOB RESPONSIBILITIES: · Prepare quotations utilizing quoting systems and documentation while following company pricing policies, product application, terms; etc. · Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed. · Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry, product or sale. · Respond to inquiries pertaining to published data, specifications, products, pricing, availability, applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments. · Communicate with distributors. · Monitor field reaction to published data, suggest and participate in additions and improvements as appropriate to better our position and improve sales. · Prepare reports and maintain records, files, engineering documentation and reference library. · Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications, product specifications). Continually develop technical knowledge of product offering. · Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements. · Perform other duties as assigned.

Requirements

Must have well-developed PC skills and excellent verbal and written communication skills.
Must be able to work well under pressure.

Nice To Haves

Associate degree or equivalent preferred.
1-2 year’s experience in engineering and/or new equipment/parts customer service preferred.

Responsibilities

Prepare quotations utilizing quoting systems and documentation while following company pricing policies, product application, terms; etc.
Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed.
Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry, product or sale.
Respond to inquiries pertaining to published data, specifications, products, pricing, availability, applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments.
Communicate with distributors.
Monitor field reaction to published data, suggest and participate in additions and improvements as appropriate to better our position and improve sales.
Prepare reports and maintain records, files, engineering documentation and reference library.
Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications, product specifications). Continually develop technical knowledge of product offering.
Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements.
Perform other duties as assigned.

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year