Customer Service Specialist

ORSA Technologies•Mesa, AZ

26d•Hybrid

About The Position

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum. We have a job opening and exciting opportunity for a full-time Customer Service Specialist in our Mesa, AZ location. The primary role of a Customer Service Specialist is to provide general customer service functions to our commercial customers hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.

Requirements

Associates Degree or 2 years' experience in customer service, or equivalent combination of education and experience.
Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus.
Typing and data entry skills required.
High energy, positive attitude and customer service oriented.
Must have excellent communication skills and be forward thinking.
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
Must be reliable and be able to function independently.
With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
Successfully pass a pre-employment (post offer) background check and drug screening.

Nice To Haves

Related work experience, medical product knowledge beneficial.

Responsibilities

Provide general customer service functions to our commercial customers hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, ect.
Key liaison between operations and our customers to resolve order related issues.
Work with our customers to ensure streamlined communications on stocking levels, item usage and product changes.
Help to resolve manufacturer backorders, allocations, etc.
Analyzes hospital backorder reports to determine why the shortage and how to fix going forward.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
Participate in conference calls and make site visits as needed.
Work effectively with all internal departments, outside sales personnel and customers.
Contributes to the development and maintenance of standards and procedures regarding customer service.
Other duties as assigned.