261CSS - Customer Service Specialist

Spectra Metals Sales, Inc • Antioch, TN

just now

About The Position

As a Customer Service Specialist, your main responsibility is to provide excellent customer service and support to customers. You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner. You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing. Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role. By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.
Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business. By demonstrating exceptional customer service and building rapport with customers, you help ensure their continued business and foster long-term relationships.

Nice To Haves

• Bilingual proficiency in English and Spanish is highly desired.

Responsibilities

• Provide exceptional customer support across multiple channels.
• Up-sell products and services to meet customer needs and increase revenue.
• Onboard new customers and ensure a smooth transition into our services.
• Maintain strong, ongoing relationships with existing clients to support retention.
• Proactively identify opportunities to enhance customer satisfaction and drive additional sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees