Customer Service Specialist

TEKsystems • Omaha, NE

9d • $19 - $21 • Onsite

About The Position

We’re seeking a customer‑focused Insurance Customer Service Representative to support small business clients through a modern, digitally driven insurance platform. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast‑paced, team‑oriented environment.
As an Insurance Customer Service Representative,you’ll play a critical role in supporting and retaining our customers by providing accurate, timely, and friendly service.

Requirements

• Strong customer service skills and a passion for helping others.
• Comfort working in a fast‑paced, technology-driven environment.
• Ability to multitask between systems, calls, and documentation.
• Dependability, accountability, and a team‑first mindset.

Nice To Haves

• Insurance license preferred, but not required.

Responsibilities

• Delivering industry‑leading service with a focus on one‑call resolution
• Responding to inbound calls from current customers with questions about: Policy coverage, Billing and payments, General policy clarification
• Following up on inbound web applications—no cold calling
• Entering and documenting all leads and interactions accurately and on time
• Multitasking across multiple systems while maintaining attention to detail
• Collaborating closely with your team to build a positive, customer‑first culture

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed