Customer Service Specialist

City of Peoria, Arizona • Peoria, AZ

9h

About The Position

This position provides comprehensive customer service and technical support to
internal and external customers by handling service requests, resolving
inquiries and complaints, and performing specialized clerical and billing
functions. Duties include processing applications and payments, creating and
managing user accounts, maintaining and reconciling financial data, and
preparing accurate billing statements across various City programs and services.
Other duties may include completing related tasks as assigned.

Requirements

• Exemplary verbal communication skills
• Adaptable working in diverse groups
• Strong problem-solving skills
• The ability to maintain composure and show understanding, even when dealing with frustrated customers.
• Knowledge of Internal Control and cashiering policies
• Typing and word processing skills
• A friendly and pleasant demeanor
• Accurate data entry
• Active listening
• Attention to detail
• The ability to multitask
• Professional
• High school or equivalent
• 1 year experience required in the same or similar previous positions. The job requires a good working knowledge of common and uncommon techniques, methods, practices, procedures, use of forms, routines, etc., of a moderate to complex nature.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED