Customer Service Specialist - Full Time

Trinity Health

2d • Onsite

About The Position

Position Title: Specialist, Customer Service Department: Genesis Home Medical Equipment Purpose: Responsible for addressing the needs of the customers in the retail store. Will perform the intake duties and verify all necessary information concerning equipment needs and insurance coverage. Will set up new accounts and enter charges in accordance with the agency policies and procedures. Will assist in the ordering of inventory. Responsible for educating the customer on proper and safe usage of equipment. Will assist with budget, inventory counts, and quality improvement activities. Other duties as assigned.

Requirements

• High school graduation or equivalent
• More than 2 years experience required.
• Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Work requires moderate physical exertion. Forces exerted are equivalent to lifting between 10 and 25 pounds. Job requirements for manual dexterity or physical manipulation are also moderate. The need for physical stamina and endurance is of some significance. The degree of physical strain produced on the job is moderately taxing, and is fatiguing. Work could involve a considerable amount of walking, standing, a confining or tiring work position, or constant periods of sitting in one position where freedom does not exist to walk about. The position exceeds these moderate intensity demands occasionally, 10-35% of the time.
• There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day.
• Possible Exposure to Blood Borne Pathogens: Yes

Responsibilities

• Addressing the needs of the customers in the retail store.
• Performing intake duties and verifying all necessary information concerning equipment needs and insurance coverage.
• Setting up new accounts and entering charges in accordance with the agency policies and procedures.
• Assisting in the ordering of inventory.
• Educating the customer on proper and safe usage of equipment.
• Assisting with budget, inventory counts, and quality improvement activities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees