Customer Service Specialist/ Full-Time

Kenwood Animal Hospital • Bethesda, MD

18h

About The Position

As a Customer Service Specialist, you'll be the beating heart of our hospital! You’ll work to ensure a comfortable, seamless experience for clients and their pets. You'll manage the flow of veterinary appointments, maintain our welcoming environment, and ensure clear communication between all parties.

Requirements

• A genuine passion for customer service and animal care.
• A positive, welcoming demeanor that puts clients and pets at ease.
• Fluency in English with excellent written and verbal communication skills.
• Physical ability to lift 50 pounds and handle pets on leash or in carriers.
• The ability to sit, stand, bend, reach, and kneel as/when needed.
• The ability to multitask and adapt to changing priorities and circumstances.
• Basic computer proficiency for managing records and communications.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Create a warm, organized atmosphere by maintaining our public spaces and ensuring the lobby and exam rooms are client-ready.
• Manage appointment flow with precision, from initial scheduling through follow-up care.
• Handle client communications across multiple channels (phone, email, text, etc.) with professionalism and care.
• Coordinate between departments and external partners to ensure comprehensive patient care.
• Process payments and handle administrative tasks expeditiously and with attention to detail.
• Assist with pet handling when needed, ensuring their comfort and safety.
• Serve as the essential link between clients, veterinary staff, and external partners.

Benefits

• Flexible Scheduling: Forget late nights and weekends—your personal time matters here.
• Comprehensive Benefits: Designed to support your personal and professional development.
• Professional Growth: Your skills, initiative, and expertise drive your success.
• A Supportive Community: In our close-knit team, every voice is heard and valued.
• A supportive, family-like atmosphere in a thriving, modern practice.
• Opportunities for professional growth in the veterinary field.
• Flexible scheduling with no late-night or weekend shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed