Customer Service Specialist

iPull-uPull Auto Parts • Sacramento, CA

3d • $17 • Onsite

About The Position

The Customer Service Specialist/Sales Team member interacts directly with retail customers in the retail area and at the point of sale. The CSS ensures all customer service needs are met while also promoting the additional sale of goods and services where the opportunity may exist. The CSS is a valued member of the team because they have the biggest impact on the outstanding service we strive to deliver.

Requirements

• Must have good people skills with an outgoing, friendly, positive attitude.
• Must have some automotive parts knowledge and how they relate to our customer purchases.
• Ability to use POS system
• Able to work retail hours, including overtime, weekends, and holidays.
• Must be willing to get a little dirty sometimes.
• Must have a reliable means of transportation.
• Must be able to read, write, and speak English.
• Regular attendance and timely arrivals

Nice To Haves

• Bilingual in Spanish is a plus.
• Previous experience in a retail environment is preferred but not required.

Responsibilities

• Provide required and requested information to customers as they enter the store.
• Offer friendly and enthusiastic answers to customer questions.
• Ask questions of customers to identify needs and work with them to provide options.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Identify when customer interaction requires assistance from management.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures
• Promote the company’s Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Follow all company policies and procedures.
• Other duties as assigned or otherwise identified.

Benefits

• Medical, Dental, and Vision Insurance- Employer pays a generous portion of employee premiums
• Life Insurance- no cost to employee
• Paid Vacation and Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed