Customer Service Specialist, Inventory Planner

DSV•Hillsboro, OR

41d

About The Position

Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.

Requirements

Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
Three (3) years of industry experience in a direct or cross-functional capacity.
Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables, lookup formulas, etc.)
ERP system experience
English (reading, writing, verbal)
Intermediate mathematical problem solving
Knowledge of Purchasing, Inventory Control and Materials Management methods, principles and practices
Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
Effective professional written and verbal communication skills
Excellent problem-solving skills
Strong analytical skills with a focus on critical thinking and business process management
Self-motivated, energetic and able to perform with little supervision
Exceptional customer service and interpersonal skills (external & internal customers)
Ability to organize and prioritize a variety of tasks and projects
Accuracy and attention to detail
Ability to work in a dynamic team environment

Nice To Haves

2 years Planning Experience in a Manufacturing setting
Experience in a semiconductor manufacturing environment

Responsibilities

Analyzes Replenishment Data
Generates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordingly
Initiates, reviews and processes Purchase Demand/Requisitions
Manages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantities
Effectively communicates with clients both verbally and in writing
Acts as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
Communicates with engineers, tool owners, buyers, and commodity managers to review forecast, consumption history, material changes, new part adds, etc.
Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplier
Informs the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out of stock or machine down situation
Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
Researches inventory inaccuracies and reconciles accordingly
Maintains accurate and timely data in the ERP system including master records, BOM's, etc.
Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives
Identifies & develops material savings projects to generate cost savings and efficiency improvements
Performs other job-related duties as required.