Customer Service Specialist - TS/SCI with Poly
About The Position
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures
Requirements
- High School Diploma/GED
- 1+ years of related experience
- TS/SCI w/Poly
- communication and problem solving
- US Citizenship Required
Responsibilities
- Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
- Validates work request for completeness, accuracy, compliance to established standards.
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
- Escalate problems or tickets to higher level management when required and/or necessary.
Benefits
- Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
