Customer Service Specialist II

Ensemble Health Partners•Cincinnati, OH

22d•$17 - $21•Remote

About The Position

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Exciting Career Opportunity Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position offers a competitive hourly wage of $17.00 - $21.00/hr, depending on experience. The Customer Service Specialist II is responsible for handling incoming calls from patients and addressing their customer service needs. This role focuses on resolving phone inquiries, as well as managing all written and documented communications within the systems. The specialist is dedicated to meeting business needs and must possess comprehensive knowledge of the entire revenue cycle to effectively support patients and ensure their accounts are managed efficiently and in compliance with regulations.

Requirements

1-3 years of experience in the healthcare industry
Minimum Education : High School Diploma or GED
Critical Thinking
Problem Resolution
Ability to work in a remote work environment

Nice To Haves

Call Center experience strongly preferred
Experience in physician and hospital operations
Compliance and provider relations
Customer Service and Call Center experience preferred

Responsibilities

Answer inbound phone calls during peak call hours.
Investigating and resolving patient-related account issues and facilitating communication with other departments as needed.
Researches and responds to account inquiries in a timely manner.
Responds to urgent and escalated issues received from department leaders, legal team, facility management, patients, vendors, etc.
Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues.
Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position.
Review correspondence queues taking appropriate action and documenting accounts accordingly.
Provide occasional floor coordination to ensure the team follows correct processes/procedures.
Contribute to a dynamic work environment by acting a subject matter expert and providing team assistance as needed.
Proactively identifying opportunities to improve workflows and overall processes to reduce patient effort
Assisting with the training and onboarding of new customer service staff.

Benefits

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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