Customer Service Revenue Recovery Specialist II

Consumers Energy•Jackson, MI

4d•$25 - $30•Hybrid

About The Position

This is a contract role through Magnit for Consumers Energy in Jackson, Michigan. This is a hybrid role and requires reporting onsite 3 days a week. Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules. Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment. Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company. Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate. Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company. Other non-essential duties as assigned or may be necessary

Requirements

Technically Proficient using computer systems and tools.
Broad Knowledge Problem Solving & Situational Analysis Skills
Broad Knowledge Prioritization and Management of Workload
Basic Knowledge A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires
Broad Knowledge Financial literacy
Broad Knowledge Communication and collaboration skills
Broad Knowledge Associate Degree in business, finance (Required)

Responsibilities

Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules.
Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment.
Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company.
Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate.
Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company.
Other non-essential duties as assigned or may be necessary