Technical HelpDesk Agent

General Dynamics Information Technology•Fort Detrick, MD

1d•Hybrid

About The Position

As a Customer Service Specialist II at GDIT, you will make meaningful contributions to critical outcomes for a Federal grantmaking agency. This role involves providing crucial technical assistance to agency staff, contractors, grant applicants, and awardees, specifically supporting the agency's grants management systems. The position is designed for individuals who can bring customer service expertise and a drive for innovation to support complex government, defense, and intelligence projects.

Requirements

Education: High School Diploma/GED
Experience: 1+ years of related experience
Technical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and Teams
Security clearance level: NACI
US citizenship required
Must be able to work from Fort Detrick in Frederick, Maryland

Responsibilities

Support users with technical issues and questions
Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders

Benefits

AI-powered career tool that identifies career steps and learning opportunities
An internal mobility team focused on helping you achieve your career goals
Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off (vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave)
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Full flex work weeks where possible