Customer Service Specialist I
About The Position
HealthStream is the leader in healthcare workforce solutions, helping organizations work better by empowering their people. They provide leading learning, clinical development, credentialing, and scheduling applications on healthcare’s #1 platform, streamlining tasks, improving performance, engagement, and safety, and fostering a thriving workplace. As a Customer Service Specialist I, you will be crucial in delivering exceptional customer service and product support, significantly impacting the overall customer experience. You will serve as the primary contact for clients, becoming their advocate by understanding HealthStream products thoroughly and resolving issues with expertise and a positive attitude. This role also offers opportunities for individual career path development within Customer Service or other departments.
Requirements
- At least one year of experience in a technical help desk or technical support role.
- Extraordinary, charismatic phone presence; excellent written communication, and ability to relay information clearly, concisely and thoughtfully.
- Problem-solver, skilled in prioritization, and takes ownership in the work that you do.
- Ability to know your audience and effectively communicate resolutions with both non-technical and technical customers.
- Natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- Ability to make complex topics easily digestible by breaking them down into manageable parts.
- Display active listening skills and are an empathetic customer advocate.
- Insatiable curiosity for learning how things work.
- Working knowledge of Microsoft operating systems and familiarity with tools like Salesforce and Microsoft Teams.
- Ability to work a flexible 8-hour schedule, providing coverage between 7 AM - 7 PM CST, Monday through Friday.
- Team player working towards a common goal and holds colleagues to the same level of quality and elevated standards.
- Willingness to go above and beyond to find a solution for a customer or provide a clear understanding of the steps being taken, even if you don't always have the answer.
Nice To Haves
- A bachelor's degree in a related discipline is preferred.
- Practical knowledge of the healthcare industry a definite plus.
- A basic understanding of SQL is a plus.
Responsibilities
- Adhere to all HealthStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Benefits
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
- flexibility and paid time off to support work-life integration for all employees
- hybrid work environment
- Streaming Good volunteer day
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
