Customer Service Specialist I
About The Position
The Customer Service Specialist I serves as a front-line point of contact for customers, crew, and passengers, ensuring a smooth, professional, and high-quality experience for all arrivals and departures. This role supports customer service operations by coordinating services, responding to requests, and maintaining a high standard of hospitality. The position works closely with Line Service and other departments to ensure services are delivered accurately and efficiently in a fast-paced environment. At Million Air Dallas, success is driven by team members and their commitment to service, creating a professional, service-focused environment built on safety, integrity, knowledge, enthusiasm, and service, aiming to exceed customer expectations and provide a seamless, high-quality experience.
Requirements
- High School Diploma or equivalent
- Safety Knowledge
- Integrity
- Enthusiasm
- Service
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to problem solve and handle customer concerns professionally
- Proficiency in Microsoft Office and ability to learn company systems
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Ability to stand for extended periods, lift 25 lbs., and work in indoor and outdoor environments
Nice To Haves
- Prior customer service experience preferred
- Hospitality or aviation experience a plus
Responsibilities
- Support a service environment focused on safety, efficiency, and exceeding customer expectations
- Greet customers, crew, and passengers in a professional and welcoming manner
- Respond to customer inquiries via phone, email, and in person interactions in a timely and professional manner
- Coordinate customer service needs associated with aircraft arrivals and departures
- Receive and document aircraft arrival and departure information accurately
- Prepare and manage arrival requests, including aircraft, crew, and passenger service needs
- Coordinate services such as fuel, hangar, towing, lavatory, water, GPU, and other support needs
- Provide concierge services including hotel, transportation, and catering arrangements
- Assist customers with luggage, pets, and other service needs
- Prepare and present amenities and hospitality offerings
- Maintain awareness of aircraft activity and support operational flow
- Accurately process transactions, including invoicing and payments
- Maintain accurate records of customer interactions and services provided
- Identify and resolve customer concerns, escalating when appropriate
- Collaborate with Line Service and other departments to ensure service delivery
- Maintain clean, organized, and professional customer-facing areas
- Manage multiple requests while maintaining professionalism
- Participate in shift pass-downs and communicate relevant updates
- Follow company policies, procedures, and service standards
- Participate in training and development opportunities
- Contribute to a positive team environment
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
