Customer Service Specialist I or II
About The Position
At Rockline Industries, we don’t just manufacture consumer products — we build trusted partnerships and create meaningful impact. As a privately held leader in consumer packaged goods , we’re proud to be guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence . These values shape our culture, our people, and our purpose. Locations : Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices. Work Arrangement : Option of On-site|Flex|Remote. Hourly position. We’re looking for a Customer Service Specialist who thrives in a fast-paced environment, enjoys solving problems, and values collaboration. If you’re passionate about delivering exceptional service and want to be part of a company that invests in your growth, we’d love to meet you. As a Customer Service Specialist, you’ll be the key link between Rockline and our customers, ensuring smooth order processing and account management.
Requirements
- High School Diploma required
- Customer Service Specialist I - 2 years of experience in an office/business or customer service role is required.
- Customer Service Specialist II - 4 years of Customer Service Experience or equivalent business-to-business account management experience.
- Strong written and verbal communication skills
- Experience with ERP systems (JDE a plus); Logility experience a bonus
- Solid problem-solving and teamwork skills
- Basic math, analytical abilities, and proficiency in Microsoft Word and Excel.
Nice To Haves
- Experience with ERP systems (JDE a plus); Logility experience a bonus
Responsibilities
- Order Processing Review and enter EDI and manual orders
- Maintain customer profiles, items, and addresses
- Monitor special delivery instructions and item transitions
- Track orders and respond to customer inquiries
- Understand pricing structures, commissions, and accruals
- Account Management Communicate with internal teams and customers on order status, product availability, and delivery appointments
- Ensure accuracy in orders and invoices
- Perform basic accounting updates and review daily reports
- Troubleshoot issues and escalate when needed
- Complete quarterly goals and contribute to continuous improvement
Benefits
- Values-Driven Culture – We live our RRITE values every day
- Flexibility – Choose from on-site, flex, or remote work arrangements
- Growth Opportunities – Individual development plans and quarterly goals
- Inclusive Environment – We welcome diverse perspectives and foster collaboration
- Stability & Impact – Be part of a privately held company with a strong reputation and purpose-driven mission
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
