Customer Service Specialist, eCommerce

Ansell

10h•Hybrid

About The Position

Ansell is a global leader in protection solutions, designing and developing a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications. The company is seeking an E-Commerce Specialist, Customer Service to join its team. This role is vital in supporting Ansell's North America webstore and online marketplaces by managing orders, responding to customer inquiries, and collaborating across various teams to deliver a seamless and best-in-class customer experience.

Requirements

Proficiency in Microsoft Office, especially Excel
Strong understanding of order-to-cash processes
Ability to thrive in a fast-paced environment and manage competing priorities
Strong problem-solving and analytical skills
Ability to manage expectations and deliver for both internal and external customers
Understanding of company policies, SOPs, and workflows

Nice To Haves

Associate degree or equivalent experience
3+ years of customer service experience
Experience with ERP systems such as Oracle or Microsoft Dynamics 365
Experience with Salesforce or other CRM platforms
Marketplace and/or e-commerce experience

Responsibilities

Manage and process orders across the NA webstore and online marketplaces
Support customer product reviews and respond to inquiries across digital channels
Maintain and support customer accounts within the NA webstore
Build and maintain strong customer relationships through proactive communication
Monitor, document, and resolve service issues by identifying root causes and implementing solutions
Partner cross-functionally with Supply Chain, Finance, Marketing, IT, and Distribution Centers to deliver a seamless customer experience
Track and support key performance indicators to meet departmental goals
Provide product expertise and recommend solutions that meet customer safety and protection needs

Benefits

Competitive compensation plan, including a performance based annual incentive
Flexible and hybrid work model
A culture of belonging and inclusion, where collaboration thrives and everyone feels seen, heard, and empowered across our global community
Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills
Opportunities to advance and grow within the company through learning and mentorship
Health benefits: medical, dental, vision, short term and long-term disability and wellness programs
401(k) plan with company match
Paid time off (vacation, sick and personal days) plus 14 paid holidays
Continuing education reimbursement
Summer Fridays
Regional Belonging & Inclusion Networks
Green office concept and a global mission of sustainability