Customer Service Specialist (Admissions Concierge)

Otterbein SeniorLife•Perrysburg, OH

2h•$19•Onsite

About The Position

The Otterbein SeniorLife Customer Service Specialist (Admissions Concierge) will work with the facility team to insure an outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care. This position requires onsite availability, based in Perrysburg Ohio.

Requirements

High School diploma/GED required. Prefer Associates or Bachelors Degree
Critical thinking skills
Must be able to prioritize/multi task
Good at building relationships

Nice To Haves

Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting

Responsibilities

Provide extraordinary customer service to all incoming elders and families and ongoing throughout the elders stay
Collaborate with internal departments to facilitate smooth / successful Admissions and communicate current needs or barriers to address
Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
Act as key support to elder and team through the internal admission process.
Facilitate flow of information regarding new admissions and census changes between departments.
Provide tours and information, as needed to prospective Elders and Rehab Guests and their families.
Ensure “Room readiness” for admissions – manage First Impressions; create welcome package
Responsible for collecting initial payment at the facility from new or transitioning Elders / families.
Order supplies and specialized equipment as needed to facilitate new Admissions and ensure returns are done
Facilitate the gathering of report information for long-term new Admissions
Ensure completion of Patient Inventory assessment

Benefits

Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Some benefits, including PTO and tuition reimbursement, are based on hours worked.