Customer Service Specialist 1 AIM

Aon Corporation•Alpharetta, GA

45d•$40,000 - $45,000•Hybrid

About The Position

Aon Is Looking For A Customer Service Specialist As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position in the Alpharetta, GA office. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Provide excellent customer service for inbound calls, top-notch experience based on client parameters. Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests. Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives. Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed. Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Requirements

Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
College degree or equivalent work experience required.

Responsibilities

Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Benefits

comprehensive benefits package
inclusive workforce
agile, inclusive environment allows you to manage your wellbeing and work/life balance
two "Global Wellbeing Days" each year
continuous learning culture
401(k) savings plan with employer contributions
employee stock purchase plan
consideration for long-term incentive awards at Aon's discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
employee assistance program that includes free counseling sessions