CUSTOMER CARE SPECIALIST 1

PAY-O-MATIC CK CASHI•Syosset, NY

2d•$23•Onsite

About The Position

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a The Customer Care Specialist Level I who initiate, coordinates, and executes incoming customer issues from agents, stores, and customers. Pay-O-Matic powers your pursuit. As a Front-Line Customer Care Specialist Level I, you will be responsible for maintaining optimal services and providing valuable customer service. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Requirements

Bilingual Spanish and English preferred.
Minimum of two years of experience.
Excellent verbal and written communication skills.
Proficient in Microsoft Office
Keystrokes a minimum of 50 wpm.
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Strong interpersonal skills.
Ability to understand and follow written and verbal instructions
Ability to deal effectively with diverse individuals at all organizational levels.
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Ability to work independently and as a member of various teams and committees.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail.
Demonstrated ability to plan and organize projects.

Responsibilities

Communicates with agents, stores, or customers by telephone or email to provide further information regarding products or services.
Follows up with POM’s agents, stores, or customers to ensure that their issues are sufficiently resolved.
Prepares reports providing detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
Collects the required information regarding matters or complaints that require further attention.
Maintains records of all transactions and interactions made with customers.
Provides comprehensive data service to the customers and advises on POM available services and products.
Makes decisions about the complaint’s genuineness and determines possible reasons behind every complaint.
Ensures that the information regarding customer requests and complaints is provided accurately and efficiently.
Communicates effectively and successfully with customers from diverse backgrounds.
Performs other duties as assigned by supervisor.