Customer Service Shift Supervisor

New Pioneer Food Co-op • Cedar Rapids, IA

4d • $16

About The Position

Oversee our front-end team and assist with store customer service. What You'll Do Oversee and train team members in delivering customer service excellence, cashiering & cash handling, and departmental upkeep Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks Ensuring retail-readiness Work in a retail and food environment Ensure a high level of customer-focused service for our shoppers Maintain a safe and productive environment for our employees May spend periods of time working in walk-in coolers and freezers

Requirements

• Ability to lift and carry up to 50 pounds on occasion during a shift
• Ability to read and speak English and perform basic arithmetic
• This position requires excellent tenure and attendance, a committed schedule which may include opening, mid-shift, and closing, and requires weekend, and holiday shifts on a regular basis.

Nice To Haves

• Supervisory or managerial experience preferred , preferably in a grocery, food service, or retail environment
• Demonstrated retail customer focused service experience and skills
• Familiarity with organic and natural foods
• Enthusiasm for working in fast-paced creative environment
• Attention to detail and ability to efficiently perform assigned tasks

Responsibilities

• Oversee and train team members in delivering customer service excellence
• Cashiering & cash handling
• Departmental upkeep
• Duties associated with both opening and closing the store, including but not limited to drawer reconciliation, safe accountability, cleaning, and delegating tasks
• Ensuring retail-readiness
• Work in a retail and food environment
• Ensure a high level of customer-focused service for our shoppers
• Maintain a safe and productive environment for our employees
• May spend periods of time working in walk-in coolers and freezers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees