Customer Service - Self Storage Manager

Public Storage • Frisco, TX

4h • Onsite

About The Position

Public Storage, a leader in the self-storage industry, is seeking a Customer Service - Self Storage Manager. This role involves working independently across multiple locations, balancing time between indoor and outdoor tasks. Key responsibilities include assessing customer storage needs, providing suggestions, and selling packing and moving supplies. The manager will also conduct daily storage unit inspections to ensure inventory and availability, prepare spaces for rent, and manage financial operations such as auditing cash drawers and making bank deposits. Customer account management, including payment reminders and collection calls, is also a crucial part of the role. Additionally, the position requires performing cleaning and daily maintenance tasks to uphold the facility's appearance. Public Storage is recognized for its positive work culture, career growth opportunities, and commitment to diversity and inclusion.

Requirements

• Experience from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
• Valid driver’s license
• Utilize own vehicle to travel between different work locations and/or while conducting other work-related business
• Ability to transport lift/move items weighing up to 35 pounds
• Ability to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors

Responsibilities

• Work independently at multiple locations, spending time both inside and outside
• Assess customer storage needs and make suggestions, including selling packing and moving supplies
• Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent
• Audit cash drawers and make bank deposits
• Help keep customers current with payments and make reminder and collection calls when required
• Perform cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris

Benefits

• Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
• Medical
• Dental
• Vision
• 401k with match
• Paid time off
• Sick time
• Flex spending
• Company paid life insurance
• Company paid accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement is provided when traveling between properties or other work-related tasks
• Opportunity to earn performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees