Customer Service Samples Specialist

Virginia Tile Company•Plymouth, MI

8d•Onsite

About The Position

This position is responsible for providing a variety of services and information regarding products, prices, availability, product uses and technical support for customers.

Requirements

Proficient in MS Office, specifically Excel, Word and Outlook
Excellent written and oral communication skills
Excellent customer relationship skills
Able to perform basic mathematical calculations
Self-motivated, with high energy and an engaging level of enthusiasm
Organized with an ability to know reseller activities and status on an ongoing basis
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
Strong problem identification and resolution skills
Able to build and maintain lasting relationships with customers
High level of integrity and work ethic
High school diploma or General Education Degree (GED)
2 - 3 years of direct work experience in sales or tele-sales capacity
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques

Nice To Haves

Prior experience with the general public (customers) is a plus

Responsibilities

Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend a product configuration to meet those requirements
Provide pricing, quotes, product information, literature, samples, and support for customers
Process orders
Arrange deliveries
Process product returns
Confirm customer information
Identify and close additional purchases of products and services
Respond to requests from customers for information
Engage in technical discussions with customers
Promote solutions and services
Resolve customer complaints
Remain knowledgeable and up-to-date on product changes and developments
Answer questions about warranties or terms of sale
Inform customer of deals and promotions
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
Work with customer service manager to ensure proper customer service is being delivered
Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
Implement suggestions based on customer feedback (e.g. product enhancements, web site improvements)
Perform other related duties as assigned