Customer Service Sales

The Gainey Agency•Baltimore, MD

About The Position

As a Customer Service Sales Representative, you will be responsible for delivering outstanding customer service while achieving individual sales targets. Your role will involve engaging with customers, providing product information, and facilitating the sales process to ensure client satisfaction. You will be tasked with identifying customer needs, handling inquiries, and fostering long-term relationships to drive sales growth.

Requirements

Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
Proven ability to achieve sales goals and demonstrate a strong drive for results.
Excellent listening and problem-solving skills to address customer needs effectively.
Organizational skills with the ability to manage time efficiently and prioritize tasks.
Basic technical proficiency relevant to the sales process.
Self-motivated, with a strong commitment to providing high-quality service.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Engage with customers to understand their needs and recommend appropriate products and services.
Achieve individual sales targets and contribute to the overall sales goals of the team.
Utilize product knowledge to inform and educate customers, ensuring they make informed purchasing decisions.
Maintain accurate records of customer interactions and sales activities in the company's database.
Follow up on leads and inquiries to close sales in a timely manner.
Participate in ongoing training to enhance product knowledge and sales techniques.
Collaborate with team members to optimize sales strategies and promotional efforts.
Maintain a clean and organized workspace, adhering to company policies and procedures.
Perform other duties as assigned to support the team and company objectives.