Customer Service & Sales Representative - Full-Time or Part-Time
About The Position
Midwestern Wheels, Inc. operates Avis & Budget Car Rental locations across Wisconsin, aiming to deliver a Best-in-Class customer experience. The company values its employees and fosters a workplace where they feel valued, respected, and empowered to grow. This role is dynamic, not a typical 9-5, and is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are motivated by sales success. It offers an opportunity to grow a career while providing excellent customer service. The position is based at two local market facilities in Madison, Wisconsin, and involves working a set schedule including weekdays and Saturdays. Midwestern Wheels, Inc. is a licensee of Avis Budget Group with over 65 years of experience, committed to outstanding service and exceptional customer experiences. The company culture is supportive, respectful, and team-oriented, investing in employee success through training, professional development, and recognition.
Requirements
- Professional, outgoing, and friendly personality
- Assertive, self-motivated, and results-oriented mindset
- Previous experience in customer service, retail, or related fields
- Strong communication and interpersonal skills
- Goal-driven attitude with the ability to meet or exceed sales targets
- Team player willing to jump in wherever needed
- Willingness to work a variety of shifts including evenings and weekends
- Minimum age of 18 and a valid Wisconsin driver’s license with a good driving record
- Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting
- Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management
- Basic computer proficiency, including the ability to use email and reservation software
- Strong problem-solving and conflict resolution skills
Nice To Haves
- Previous sales experience
Responsibilities
- Delivering outstanding customer service by engaging with customers, answering questions, and providing knowledgeable recommendations
- Showcase your passion for sales by identifying renters’ needs and recommending relevant upgrades and additional services
- Assist with daily operations while representing the brand with professionalism and integrity
- Work collaboratively with your team to keep operations running smoothly and create the best possible guest experience
- Take on additional responsibilities as needed—every day brings new opportunities to learn, grow, and make an impact
Benefits
- Total earning potential: $50,000–$60,000 per year (Hourly base pay plus uncapped incentive bonuses for sales upgrades and additional services)
- Pay differential for nights and weekends
- Paid Time Off (PTO) that begins accruing from day one for eligible full- and part-time employees
- Holiday and Birthday Pay
- Comprehensive benefits package for full-time employees
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) retirement plan with a generous company match
- Employee discounts, including car rentals and Avis/Budget vehicle purchases
- Access to an Employee Assistance Program (EAP)
- Free parking
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
