Customer Service / Sales Representative

Grizzly Industrial Inc • Bellingham, WA

4h • Onsite

About The Position

Grizzly Industrial, Inc. has an immediate full-time opening in their Bellingham, Washington corporate office for a Customer Service & Sales Representative. The company is seeking someone who can confidently communicate with customers, build product knowledge, and play a pivotal role in growing new business opportunities. In this role, the representative will become a trusted point of contact, expertly handling inbound inquiries, reaching out to potential clients, and ensuring every customer receives accurate information and timely support. The position involves managing accounts, creating product quotes, navigating CRM workflows, and helping customers find what they need. Grizzly Industrial, Inc., founded in 1983, is one of the USA’s largest providers of woodworking and metalworking machinery, tools, and related accessories, with a strong internet and catalog presence. The company's culture is built on accountability, driven by results, committed to delivering value to customers, and values transparency, collaboration, continuous improvement, and excellence.

Requirements

• Diploma or GED
• Must be computer literate
• Ability to demonstrate typing proficiency
• 2 years of applicable Customer Service experience
• Excellent written and oral communication skills
• Organized
• Detail oriented
• Ability to meet deadlines
• Team oriented
• Ability to work in a fast-paced environment
• Strong interpersonal skills

Nice To Haves

• Inbound call center experience preferred

Responsibilities

• Answer inbound customer calls
• Place outbound sales calls
• Place customer orders and optimize customer satisfaction
• Resolving customer inquiries
• Maintain daily workflow through a CRM Platform
• Correspond and communicate with customers and external parties
• Provide product pricing and inventory status
• Produce product quotes
• Account maintenance
• Update customers on order status and shipping information
• New business development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees