Customer Service & Sales Representative (Part-Time)
About The Position
Are you friendly, reliable, and confident on the phone? Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit! About Us We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right. What You’ll Do As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand.
Requirements
- 3+ years of customer service experience, preferably in a call center phone-based (trades) environment
- Ability to work independently and in a remote environment
- Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
- Strong communication and active listening skills
- The ability to multitask, stay organized, and follow through on details
- Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
- A dependable, proactive attitude and a desire to grow with the company
Nice To Haves
- Service Titan experience a plus
Responsibilities
- Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
- Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
- Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
- Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
- Accurately follow company procedures for scheduling, documentation, and follow-up
- Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction
Benefits
- Competitive pay: $12–$16/hour (based on experience)
- Flexible PTO plan (vacation, personal, and sick leave)
- 401(k) with company match
- A supportive, team-oriented remote environment that values communication and accountability
- Ongoing training and career growth opportunities within a respected local company
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
