Customer Service Representative (Part Time)

Key Family of Companies•Fort Mill, SC

2d•Remote

About The Position

We are excited to welcome a Part Time Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity! Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard. At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us! If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Customer Service Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity. Customer Service Representative Overview: We believe that "Wow Customer Service" means a focus on providing first call resolution and delivering a caring human touch to our members, clients and health care providers vs. solely focusing on handle times and total call counts. Common questions include determination of benefits, payments and claim status related to medical, dental and flexible benefits.

Requirements

Able to identify and solve problems in a timely manner.
Takes ownership of issues and uses experience and resources to solve problems.
Maintains confidentiality.
Operates with integrity.
Speaks clearly and persuasively.
Team player who contributes to the overall culture and organizational success.

Responsibilities

Accepts incoming calls, webchats or emails from customers in a call center environment, handling each call in a professional manner and working to resolve the issue fully at the time of the call.
Deliver quality service to each caller and build positive relationships one interaction at a time.
Provides information to the callers by engaging and educating members using KBA tools and resources to coordinate problem resolution with appropriate departments on the first call.
Follows up on outstanding issues through to resolution, advising the caller of the status and final outcome.
Documents all calls in a clear and professional manner.
Listen first and respond with empathy, care and compassion.
Maintain and protect the confidential information of all callers.