Customer Service Sales Representative

Qualfon

3h • Remote

About The Position

Qualfon is a global provider of omnichannel customer experience and business support solutions, offering services from call center support to lead generation and ecommerce fulfillment. The company's mission is to help as many people as possible pursue their total vocation by creating an ever-growing number of job opportunities and striving to become the partner of choice for clients. At Qualfon, employees can find a place to grow, develop their careers, and be part of a supportive, purpose-driven team. As a Customer Service Sales Representative, you will be responsible for handling inbound calls related to HVAC warranty inquiries while also providing general customer service and call triage support. This role serves as the first point of contact for customers, accurately identifying their needs, resolving warranty-related questions when possible, and transferring calls to the appropriate department for additional assistance when required.

Requirements

• Work at Home Requirement - We will provide the Computer and Equipment for this position.
• High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• Internet providers must be highly stable with 1% or less packet loss
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
• Must live in the Texas

Responsibilities

• Verify customer information, warranty eligibility, and service details
• Provide clear and professional explanations regarding HVAC warranty processes, timelines, and next steps
• Perform customer service triage, identifying the nature of each call and routing customers to the correct department (e.g., technical support, dispatch, claims, billing)
• Accurately document call details, actions taken, and transfers in internal systems
• Maintain a high level of customer satisfaction through professional, empathetic, and solution‑focused communication
• Follow established call handling procedures, scripts, and compliance guidelines
• Meet or exceed quality, productivity, and attendance expectations
• Escalate complex or urgent issues according to defined procedures

Benefits

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees