Customer Service Role (relief) - South Region

Nexus People • Grafton, MA

7d

About The Position

We are looking to fill a full-time permanent relief customer service role in our South Region (Kyogle, Casino, Ballina, Evans Head & Grafton) This role will provide assistance in the branch network in a relief role with access to claim kilometres for travel within the region. A current motor vehicle license and personal vehicle is required. You will provide superior service that meets the needs of our valued customers by delivering retail banking and lending products through various channels, including phone and email. Supporting our local community, you will be the first point of contact for customers when they walk into our branches, delivering impactful customer experience that leads to enduring relationships. Your product knowledge, service experience and agility in meeting customer needs grows our customer base and brand awareness. Whilst preferred, it is not essential for you to have a background in banking as we can teach the successful candidate all they need to know. What is most important is that your personal values align with our culture; possessing a positive can-do attitude and a commitment to genuine and meaningful conversations with the ability to link customer needs to the features and benefits of the most appropriate solutions. This role provides career opportunities in retail banking and lending.

Requirements

• A current motor vehicle license and personal vehicle is required.
• personal values align with our culture
• possessing a positive can-do attitude
• a commitment to genuine and meaningful conversations with the ability to link customer needs to the features and benefits of the most appropriate solutions.

Nice To Haves

• background in banking

Responsibilities

• Provide exceptional customer service.
• Provide relief to branches within our South Region.
• Open accounts and assisting customers with their current accounts face-to-face
• Have meaningful conversations to provide the best outcome for customers helping them achieve their financial goals.
• Be brave and work with customers to set goals for aspirational financial targets.
• Stay connected with current and prospecting customers via phone and email.
• Receive support from team and Manager.
• Receive ongoing support and development during our extensive 4-week Induction and 6-month Probation Period.
• Receive coaching from Manager and regular monthly catchups.

Benefits

• Attractive Salary + 12% Super
• Additional 5 days leave (accessible post probation)
• Access to paid volunteer leave
• Uniform Allowance
• Access to claim kilometres for travel to branches in our South Region
• Concessions on retail banking and loans products
• Transformational culture
• Extensive development and recognition program
• Flexible work options
• Wellbeing framework including Employee Assistance Program (EAP)
• Working with a professional, passionate, and friendly team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed