Customer Service Representive

DXP Enterprises•Carlsbad, NM

41d•Onsite

About The Position

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/ DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k). Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

Requirements

Excellent communication and interpersonal skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Great Problem-solving aptitude and initiative
Detail-oriented with a focus on providing outstanding customer service
Able to collaborate with team
Capacity to stay calm under pressure and handle stress effectively
Regular in-person attendance required
Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
High school diploma or GED required

Responsibilities

Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
Problem-solving customer issues with effective solutions that comply with company policies
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
Assisting the outside sales team by preparing price quotes and sourcing products
Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
Maintaining a positive and empathetic attitude towards customers at all times