Member Services Representive
About The Position
The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Cranford and Westfield locations! We offer a fun, positive and inclusive work environment. The primary duties include, but are not limited to: Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude. Enrolling new members and assisting current members with any changes to membership/enrollment Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety Resolving member problems and concerns Answering phones and directing calls, as necessary Accurately processing payment for membership and program registration Giving tours to prospective members, as instructed Assisting with special events, as needed
Requirements
- Must have the ability to communicate well, both written and verbally, in English
- Must be willing to obtain, maintain and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; will train on-site
- Must possess the capabilities and maturity to handle the responsibilities involved in maintaining a safe environment
- Must be able to create and maintain positive relations with members, participants and staff effectively.
Nice To Haves
- Prior customer service experience a plus, but not required
Responsibilities
- Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude.
- Enrolling new members and assisting current members with any changes to membership/enrollment
- Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety
- Resolving member problems and concerns
- Answering phones and directing calls, as necessary
- Accurately processing payment for membership and program registration
- Giving tours to prospective members, as instructed
- Assisting with special events, as needed
Benefits
- Comprehensive group health insurance (medical, dental, vision and Rx)
- Paid time off and paid sick leave
- 403b Retirement Savings Account
- Professional development opportunities
- Employee referral bonus program
- Complimentary YMCA family membership
- Discounts on designated child care programs
- Discounts with other organizations for just being a Y Employee and MORE!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
