Customer Service Representive
About The Position
Brightway Insurance is a leading property and casualty insurance distribution company with over 400 franchise locations in 40 states We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support We are currently seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed
Requirements
- High school diploma or equivalent required; college degree a plus
- 4 40 Customer Service License required
- 2 years of experience in insurance or a customer service related role
- Strong communication and interpersonal skills
- Detail oriented with excellent organizational abilities
- Proficient in Microsoft Office Suite and comfortable learning new software
Responsibilities
- Provide exceptional customer service to policyholders via phone email and in person interactions
- Assist clients with policy changes billing inquiries claims and general insurance questions
- Educate clients on available coverages products and discounts
- Maintain accurate records in our CRM and carrier systems
- Collaborate with agents and producers to ensure a seamless customer experience
- Support retention efforts by identifying opportunities for cross selling and upselling
Benefits
- Competitive salary plus performance bonuses
- Opportunities for career growth and professional development
- Supportive team environment
- Work that makes a difference in peoples lives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
