Customer Service Representitive

Oculus Inc • Lakewood, CO

3h • Onsite

About The Position

As a Customer Service Representative, you’ll be the friendly voice and helpful guide for our customers—ranging from optometrists and retailers to end users. You’ll handle inquiries, process orders, and ensure every customer interaction reflects the quality and care that define AVT.

If you’re detail-oriented, passionate about helping others, and thrive in a team environment, this could be the perfect fit!

 Schedule: M-F 8:30am-5pm

Requirements

• 1–3 years of customer service experience (healthcare or optical industry preferred)
• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent attention to detail and problem-solving ability
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• QuickBooks or similar software experience a plus
• Positive attitude, professionalism, and a passion for helping others

Responsibilities

• Provide prompt, professional, and friendly customer support by phone, email, and in person
• Process and track customer orders to ensure accurate and timely delivery
• Maintain strong product knowledge to assist customers effectively
• Resolve customer questions and concerns with empathy and efficiency
• Document all customer interactions in our CRM system
• Collaborate with internal teams to improve service and resolve issues
• Assist with special projects or overflow calls as needed

Benefits

• Medical, dental, and vision coverage for employees and dependents
• Life insurance, short- and long-term disability coverage
• Employee Assistance Program (EAP)
• Paid time off (PTO) accrued each pay period
• Nine paid holidays
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED