Customer Service Representatives- Onsite- Ridgeland MS

Modivcare•Ridgeland, MS

1d•Onsite

About The Position

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). This role is fully on-site in their Ridgeland Office. As a CSR, you will be the first point of contact for members, addressing their questions about service offerings and resolving concerns. You will ensure requests are processed accurately and timely, following structured protocols and scripts for scheduling, modifying, and canceling customer reservations. Daily interactions will involve answering transportation questions and supporting members in achieving positive health outcomes.

Requirements

High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Work overtime as required
Ability to work independently under general supervision
Sound decision-making and problem-solving skills in a fast-paced environment

Responsibilities

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage
Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)