Customer Service Representatives- Onsite- Ridgeland MS

Modivcare•Ridgeland, MS

1d•Onsite

About The Position

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). This role involves making a positive impact on members' lives by being a first contact for questions about service offerings. As a CSR, you will resolve member concerns, ensuring requests are processed accurately and timely. CSRs use structured protocols and scripts to document conversations for consistency in scheduling, modifying, and canceling customer reservations. You will speak with members daily, answer transportation questions, and help support them in their journey towards positive health outcomes. Modivcare is leading the transformation to better connect people with care, serving the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.

Requirements

High Speed Internet of 25MBPS download and 5MBPS upload (proof of speed test required)
Ability to directly hardwire to your modem
Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
Attend 100% of training, on camera for the first 30 days of employment
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills
All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Work overtime as required
Ability to work independently under general supervision
Sound decision-making and problem-solving skills in a fast-paced environment

Responsibilities

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage
Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)