Customer Service Representative
About The Position
Customer Service Representative - Stony Brook Family and Preventive Medicine, UFPC Location: Stony Brook, NY Schedule: Full time Days/Hours: 8/hr day--hours vary with occasional saturday 8:30a - 1p Pay: $18.30 - $22.87 Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee. The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting SUMMARY: The incumbent under general supervision and according to established policies & procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.
Requirements
- High School Diploma/GED.
- Strong organizational and communication skills (both verbal and written).
- Excellent typing skills and friendly telephone etiquette.
Nice To Haves
- 6 months of clerical experience.
- Experience working in physician practice.
- Experience in a call center.
- Experience with an appointment scheduling system.
- Must be proficient in Microsoft Office.
- Knowledge of medical terminology.
- Bilingual in Spanish.
Responsibilities
- High volume appointment scheduling and phone calls.
- Schedule appointments following protocols.
- Obtain, verify and input all information accurately into scheduling system.
- Conduct insurance verification.
- Provide customer service to patients.
- Demonstrate courteous and professional behavior when dealing with patients.
- Resolve patient inquiries or escalate for solution.
- Routing calls to proper departments.
- Perform all other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
