Customer Service Representative
About The Position
Washington Ave Animal Hospital is seeking an experienced Client Service Representative with a passion for veterinary medicine and a drive for professional growth. This role involves being the primary point of contact for clients, managing scheduling, inquiries, and high call volumes, as well as handling medication refills and appointment requests across multiple platforms. The representative will also collaborate closely with medical and technical staff to ensure seamless communication and patient care. The company, AmeriVet, is committed to the growth, development, well-being, and success of its team members, offering resources, support, and opportunities for career advancement within the veterinary field.
Requirements
- A solid background in vet med is required.
- Must be able to work 50% of Saturdays.
- Shifts start as early as 7:00 AM, so reliability and punctuality are essential.
- Excels in this role and has the ambition to grow into a CSR Lead position.
Nice To Haves
- Previous experience managing high call volumes is a plus.
Responsibilities
- Be the welcoming face and voice for our clients, ensuring an excellent experience with every interaction.
- Handle scheduling, client inquiries, and manage calls effectively while maintaining a positive demeanor.
- Handle multiple level platforms for medication refills and appointment requests.
- Collaborate with our medical and technical staff to support seamless communication and care.
Benefits
- A supportive team environment committed to professional development.
- Opportunities to advance within our practice.
- Competitive compensation and benefits.
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay.
- Performance bonuses.
- 401(k) matching.
- Student loan assistance to foster your financial well-being.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Mental health resources to support your overall well-being.
- Generous paid time off and holidays.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
