Customer Service Representative - APPEARNCE CTR OR

Providence • Portland, OR

1d

About The Position

Home Medical Equipment (HME) provides home medical equipment/supplies and services to patients at home, in clinics, and at alternative care sites throughout Oregon and SW Washington. HME operations include multiple types of equipment, delivery methods, and insurances with varied medical necessity criteria. The Customer Support/HME Sales Representative is accountable for performing 'service order resolution' activities on accounts for Providence HME Satellite sales facilities. This position is required to balance quality and volume in providing excellent customer service to all customer inquiries associated with HME. Specifically, the Customer Support/HME Sales Representative will assist customers in finding and purchasing the right Home Medical Equipment and accessories in order to improve the end-users quality of life. Sales will take place at a Providence HME satellite or Halsey branch locations. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request.
• Upon hire: In compliance with the Providence Health & Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties.
• 1 year customer service experience in health care.

Nice To Haves

• Associate's Degree
• 2 years home medical equipment experience.
• 1 year experience with insurance verification, medical terminology, and medical coding (CPT/ICD-9).

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees